Privacy Policy

Welcome to HeritageVillage.ae (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We collect the following types of information when you interact with our website:

a. Personal Information

When you fill out a form, book a safari, or contact us, we may collect:

Full name
Email address
Phone number
Nationality
Booking preferences and travel details
Payment information (processed securely via third-party gateways)

b. Non-Personal Information

We may collect non-identifying data such as:

Browser type and version
IP address
Device type
Pages visited and time spent
Referring URLs

2. How We Use Your Information

We use your information to:

Process bookings and reservations
Communicate with you about your inquiry or reservation
Send promotional content or newsletters (with your consent)
Improve our website, user experience, and service offerings
Respond to customer service requests
Ensure website security and fraud prevention

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance website functionality
Understand user behavior and traffic patterns
Personalize your experience

You can control cookie settings through your browser. Disabling cookies may limit some functionalities.

4. How We Share Your Information

We do not sell or rent your personal data. We may share it with:

Trusted third-party service providers (e.g., payment gateways, IT services)
Government authorities, when legally required
Business partners, only when necessary to provide services you have requested

All third parties are required to process your data securely and only for the specified purposes.

5. Data Security

We implement appropriate security measures to protect your personal information. These include encryption, firewalls, secure hosting environments, and access control protocols.

Despite our efforts, no digital platform can guarantee 100% security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Request correction or deletion of your data
Withdraw consent at any time
Object to data processing
File a complaint with a data protection authority

To exercise these rights, please contact us at: info@heritagevillage.ae

7. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

8. International Transfers

If you are accessing our services from outside the United Arab Emirates, your information may be transferred to and processed in the UAE or other countries where our service providers are located.

9. Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

10. Third-Party Links

Our site may contain links to external sites. We are not responsible for the content or privacy practices of those websites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website signifies your acceptance.

12. Contact Us

For questions, concerns, or data-related requests, please contact:
📧 info@heritagevillage.ae
🌐 https://heritagevillage.ae